Are you using a Mac with the Safari browser?
- Safari 13.1 and later versions have had an update that can cause faulty image displays in Canvas
- Canvas is working to remedy this, but for the time being it is possible to switch off “cross-site tracking prevention” in Safari while using Canvas. Follow the link and ensure that prevention is switched off
- If this does not function or causes problems, try using a different browser, such as Chrome (which also works on a Mac)
- First try a different browser
- If this doesn’t work, there is probably something wrong with your computer’s performance
- If you click on a link in a module and no content is displayed on the page (only a surly face), click on the link immediately above to go to the link in a new tab.
- If this works, the fault is with the preview, not the link.
This means that you have used up the storage space allotted to the course.
- Have you uploaded media files directly in Canvas? Remember that they shall always be uploaded via Mediasite. Media files take up a great deal of the course’s storage space.
- Have you uploaded PowerPoint presentations as .pptx files? It is better to save them as .pdf before uploading as this saves space
- Do you have old files in the course that you may have copied from previous years but no longer use? Go to “Files” and check to see if there are any you could delete
- If you have tried all of the above, contact the Canvas administrator by using the “Help” button at the bottom of the menu on the far left. Specify the course and describe the problem.
Student View does not function in Leganto.
- Although you see an error message when you check Leganto in Student View, this does not mean something is wrong.
- As a rule Leganto will work for students if it works for you, the teacher.
- If you are uncertain, ask a student to check this.
- The library service at USN is responsible for Leganto